Frequently Asked Questions About Our Terms
You can request account closure anytime through Account Settings → Close Account. Closure is immediate; any pending withdrawals process normally. Once closed, you cannot reopen that account. You may create a new account after 30 days, but new accounts are separate from the old one—your balance and history don't transfer.
No. These terms apply equally to all devices. Whether you access ryu4d login through our Android app, iOS app, or web browser, the same rules about deposits, withdrawals, game play and account security apply. Your account and wallet sync across all devices instantly.
Promotions are separate from these base terms and each has its own specific rules posted on our promo board. When you claim any promotional offer, you agree to both these Terms & Conditions AND the individual promo terms. Promo withdrawals may have different minimum amounts or timing rules than regular withdrawals.
Contact our support team within 14 days of the disputed transaction with your account email and transaction ID. We investigate disputed deposits, withdrawals and game outcomes within 5 business days. If we find an error on our side, we correct it immediately. If the dispute is ruled against you, we explain the reason in detail.
Yes, but only with advance notice. We'll email you and post an in-app notification at least 14 days before changes take effect. If you disagree with new terms, you can close your account before the effective date without penalty. Continuing to play after the date means you accept the updated terms.
If a deposit fails due to a payment processor error, your funds return to your payment method within 2–5 business days. If a withdrawal fails after approval, we retry it automatically, and if it fails again, we refund the amount to your ryu4d login wallet. You can then withdraw again or contact support to investigate.
We investigate breaches such as multiple accounts, fraudulent deposits, or chargeback disputes. Minor breaches may result in a warning and temporary wallet freeze. Serious breaches—such as payment fraud—result in permanent account closure and possible forfeiture of your balance. You have 7 days to appeal via support email.
